Your Star Story→ Experience Bullets – Assignment

In Milestone 3, you learned how to tell STAR stories about your barriers. Here is a quick review and how it connects to résumé bullets.

  • Situation – where and when the story happens
  • Task – what needed to change or the goal
  • Action – what you did
  • Result – what changed because of your actions

On a résumé, we use a short formula: Action verb + what you did + how it helped or what changed.

A strong résumé bullet usually follows this pattern:

Example bullets:

  • Supported a new co-worker by teaching a simple checklist, which led to on-time reports with fewer errors.
  • Improved customer wait times by organizing a clear ticket line, resulting in calmer service during busy hours.
  • Adapted to a new ticketing system by doing extra practice, which helped the team find cases faster.

You will write 2–4 bullets in the assignment box below. You can use these frames to start:

  • Supported [person/group] by [what you did], which led to [positive change].
  • Improved [task/process] by [what you changed], resulting in [better result].
  • Adapted to [new tool/situation] by [action you took], which helped [team/customer outcome].
  • Resolved [problem] by [key steps], which reduced [errors/wait time/stress].

In the assignment box below, write 2–4 bullet points for one STAR story. Each bullet should show what you did and, if possible, what changed.

Use this quick checklist before you submit:

  • Did I start each bullet with a verb (helped, supported, organized, adapted, resolved)?
  • Did I show how my action helped someone or improved the situation?
  • Did I avoid starting bullets with “I” and keep them short and clear?

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